Terms & Conditions

General Terms of Use 2023 of CertifiedMailPro.com

https://CertifiedMailPro.com/ IS AN INTERNET DOMAIN OWNED BY LIBERTY GLOBAL SOLUTIONS LTD (hereinafter “LIBERTY GLOBAL SOLUTIONS” or Certified Mail Pro) with registered office at Efesou, 9, Paralimni 5280, Cyprus, with VAT NUMBER 60040747S.

These General Terms and Conditions of Use are valid as of 27 July 2023 and refer to the services purchased at the time these Terms and Conditions were made available and shall remain in force in all that is provided for therein until such time as notice is given to modify or update them.

These GTO refer to the following service:
Notification of cancellation of subscriptions and services to the service provider.

Certified Mail Pro offers its customers/users to notify cancellations of service contracts and subscriptions to service providers with whom they no longer wish to maintain a contractual relationship or subscription to their services, including mobile phone, internet, television, energy supply companies, gyms, NGO’s or any other activity contracted with them.

The user who acquires our services through the web platform shall be of legal age of (at least 18 years old) and have the legal capacity to acquire the services offered through https://CertifiedMailPro.com/ , affirming that he/she understands the General Conditions of Use in their entirety.

Conforme a lo dispuesto en la normativa aplicable, se ponen de manifiesto los siguientes extremos:

The documentation relating to the formalisation of the contracts will be kept on file for the period of time designated by law from the moment of their conclusion.
The user may access the documents in which he/she appears as a party by sending a request to the email address: support@certifiedmailpro.com

The acceptance of the present General Conditions of USe by the User will be an essential requirement in order to formalise any contractual relationship between the User and Certified Mail Pro.

Certified Mail Pro reserves the right to make any changes it deems appropriate without prior notice, both to the web platform and to these General Conditions of Use. changes that affect the essential elements of the contracting conditions will not be applicable to contracts already stipulated unless the user expressly accepts the modifications introduced.

DEFINITIONS

Certified Mail Pro: Web platform https://CertifiedMailPro.com/ by means of which we offer the service of notification of cancellation of subscriptions and service to companies supplying on behalf of the user with which he/she has a valid contract and intends to cancel.

User: Internet user of legal age and with the capacity to contract, in his or her own name, through the web platform.

GTU: General Terms of Use made up of this contract and the specific conditions that are applicable, without any restriction or limitation whatsoever to all the services offered by Certified Mail Pro.

Service: This refers to the set of paid services available to the Users of the WEB PLATFORM.

Web platform: web-based application https://CertifiedMailPro.com/

Party(ies): Designates Certified Mail Pro and the User.

NOTE: THESE ARE THE GENERAL TERMS OF USE, THE USER UNDERTAKES TO READ AND ACCEPT THE SPECIFIC CONDITIONS INDICATED IN THE CONTRACTING PROCESS.

SPECIFIC CONDITIONS INDICATED IN THE PROCUREMENT PROCESS

FIRST: Request for order and formalisation of the contract

1.1 The User may request services through the website.

Specifically, the process of requesting services through the website involves the following STEPS:

CONTRACTING Letter Dispatch Pro SERVICES THROUGH THE WEB:

To access the service users must register on the website: https://CertifiedMailPro.com/organizations/ by filling in their personal details. Subsequently, they will be asked for their invoicing details (bank card) via the Stripe payment gateway. At the end of the contracting of the service, the user must expressly accept the present GTU and the Privacy Policy.
Once the user has access to his/her personal area, he/she will be able to manage his/her cancellations of subscriptions of services from a wide list of companies.
In order for Certified Mail Pro to be able to carry out the service or subscription cancellation notification procedure to the company supplying the service or subscription, it will be necessary for the user to provide Certified Mail Pro with the necessary documentation to be able to provide the cancellation notification service. The conditions relating to the documentation that Certified Mail Pro may request from the user will be subject to the conditions imposed by the service provider given that Certified Mail Pro acts as an intermediary to notify the cancellation of the Client/User’s contracts with these companies.
From the personal area, the user will be able to access all the cancellation notifications that he/she has requested, as well as to see which companies or organisations were notified through Certified Mail Pro, the date on which they were notified, as well as being able to manage his/her subscription securely on the Stripe website.
You undertake that the details you provide, either directly through our website or via email, are true, accurate and complete, and in particular that the credit or debit cards you use are your own and that there are sufficient funds to cover the cost of the service you wish to purchase.

Certified Mail Pro does not have the technical and/or legal means to verify 100% the accuracy of the purported identity of the Users and cannot be held responsible for the accuracy or inaccuracy of such information.

However, in the event that there are doubts about the accuracy of the information provided by the User (and in particular about his or her age), or in the event that third parties or other Users communicate information suggesting that there is identity theft of falsehood in the information provided by a user concerning his or her identity, Certified Mail Pro may:

suspend the user’s access to the service in order to carry out the appropriate verifications.
request additional information from the user in question to help Certified Mail Pro verify his or her identity.

In the event that it is found that there has been identity theft or that false information has been provided that could cause damage to Certified Mail Pro OR third parties, the user will be considered to have breached the GTU and the contract may be terminated.

Certified Mail Pro also reserves the right to cancel the user’s service in the event of a chargeback, or in the event of false data or if the customer’s card details cannot be verified.

SECOND: Conditions of use and Liability

Certified Mail Pro is an independent intermediary between the user and the supplier.

Certified Mail Pro is not liable in the event that a dispute arises between the user and the supplier as a result of the notification of the cancellation of the service.

Certified Mail Pro ensures that the cancellation request is sent to the supply company but it is not responsible or liable for the receipt of the cancellation request by the supply company or for the processing of the cancellation request as this process is entirely the responsibility of the supply company.

Certified Mail Pro endeavours to provide accurate, precise and up-to-date information on the cancellation procedure of services and subscriptions of each of the supply companies.

If, despite these efforts, the information on the web platform becomes erroneous, incomplete or outdated, Certified Mail Pro will undertake to correct it as soon as possible. However, Certified Mail Pro cannot be held responsible for any inaccurate information present on the websites of the supply company in question.

Certified Mail Pro cannot be held responsible for the cancellation request being correct in terms of content, formally valid and/or that it respects the notification periods of notification required by the supplying companies.

Certified Mail Pro will process the accepted application on its website within approximately 24 working hours. However, due to unforeseen circumstances beyond our control (failure of our supplier’s website), the deadlines for fulfilment may be modified. In any case, the user can at any time view the status of the notification of cancellation sent to the company providing the service from their personal area, it being understood that the service has been executed from the moment the notification is sent.

Under no circumstances will Certified Mail Pro be held responsible for any delay in the management of the service due to failures that may occur in the websites providing the service of the supplying companies.

The user must undertake to monitor the cancellation process, in order to respond to any possible requests that the supply companies may require during the process, whether it be the presentation of extra data, the signing and sending of the new contract, etc. It is the sole responsibility of the user to respond to such requests and Certified Mail Pro is not responsible for the consequences that may arise from the lack of responses from the user.

Certified Mail Pro in order to be able to operate, needs to transfer the data to the supplying companies. At the time of registering, the user must ensure that he/she has carefully read and accepted the Privacy Policy in order to be able to deal with your request and contract.

CERTIFIED MAIL PRO NOTIFIES THE CANCELLATION OF THE SERVICE CONTRACT/SUBSCRIPTION TO THE SERVICE PROVIDER, BUT THE CONFIRMATION OF THE CANCELLATION MUST BE PROVIDED BY THE SERVICE PROVIDER DIRECTLY TO THE USER AND CERTIFIED MAIL PRO DOES NOT GUARANTEE THAT THE CANCELLATION WILL BE EFFECTIVE.

Requirements to be a user:

To be a user of the web platform, it is necessary to:

To be at least of legal age to contract in accordance with the specific legislation applicable to you. The minimum age is 18 years of age.
Have read and accepted the GTC and the Privacy Policy.
Complete the mandatory fields of the subscription form.
That your contract has not been terminated for misuse (account deleted) more than twice).

The user guarantees the authenticity and veracity of the information provided and undertakes to keep it up to date.

Subscription form/Mandatory information:

Completing the subscription process to the services, and in particular filling out the subscription form, is mandatory in order to register on the web platform and for the conclusion of the contract with Certified Mail Pro.

The following information must be provided by the user:

A) Name and Surname(s):

B) Type and Number of ID card:

C) Email address:

The user can make changes to his/her data at any time before submitting the application by using the correction options. Any errors in the data entered by the user are not the responsibility of Certified Mail Pro.

Subsequently, each time the user wants to notify the cancellation of a service or subscription to the company supplying it, he/she must provide the specific documentation that Certified Mail Pro requires in order to be able to provide the service.

THIRD: PRICE & PAYMENT CONDITIONS

Certified Mail Pro does not charge any fees for the effective processing of the cancellation of a subscription and/or service contract with the supplying companies. This process corresponds to and is the exclusive responsibility of the supply companies.

Certified Mail Pro is an intermediary between the user and the supplying company, with no commercial relationship with the supplying companies and its service consists of sending the letter/notification of the request for cancellation of the service or subscription to the supplying company.

The user can subscribe to the service for a trial period of 14 days for £1.95 (VAT included).

After the 14-day trial period and if the subscription is not cancelled, it will be automatically renewed as a subscription without commitment at a price of £26.50 (VAT included) per month and the user can cancel the subscription at any time through his personal area (Section “Manage my Subscription).

After cancelling the subscription, the user can continue to use the service for the remaining days for which he has already paid. The cancellation of the subscription does not imply a retroactive reimbursement of previous payments and does not allow the user to divide the fees paid proportionally according to the date of cancellation. From the moment of cancellation of the subscription, no further charges will be made to your bank card.

Payment will be made via credit card via the STRIPE payment gateway. All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Socket Lawyer) security technology. All information you transmit to us travels encrypted over the network. When you select this type of payment we will redirect you to the Stripe gateway to return to our site once the payment has been made, so it is made securely on the Stripe gateway and Stripe will be responsible for carrying out the appropriate procedures with the user in order to verify the validity of the transaction.

Stripe’s payment processing service

Payment processing services for Certified Mail Pro users are provided by Stripe and are subject to the Stripe’s Connected Account Agreement, which includes the Stripe Terms of Service (https://stripe.com/en-es/legal/ssa), collectively, the “Stripe Services Agreement”. By agreeing to these terms or continuing to operate as a user on Certified Mail Pro you agree to comply with the obligations of the Stripe Services Agreement, as may be amended by Stripe.

In order for Certified Mail Pro to offer payment processing services through Stripe, you agree to provide Certified Mail Pro with complete and accurate information about you and authorises Certified Mail Pro to share such information and the transaction data related to your use of the payment processing services provided by Stripe.

Certified Mail Pro reserves the right to change the service fees at any time. Such fee charges will not affect the services purchased prior to the date of the fee change.

FOURTH: RIGHT OF WITHDRAWAL

If the cancellation request has been sent to the supply company and the user has available in his/her personal area the confirmation of the sending of the request by Certified Mail Pro, the user may not cancel the service by virtue of the Consumer Contract Regulations, which provide that the right of cancellation shall not be applicable to the provision of services once the service has been completely performed and if the contract imposes a payment obligation on the consumer or user, where performance has started with the prior express consent of the consumer or user and with the knowledge on his part that once the contract has been fully performed by the trader, he/she has lost the right to cancellation.

In the event that the user wishes to exercise his/her right of withdrawal, he/she should send and email to support@certifiedmailpro.com indicating that the subscription is to be cancelled, provided that the user has not received notification from Certified Mail Pro that the cancellation request has been sent to the supplier.

Obligations of Certified Mail Pro in the event of cancellation of the service

Certified Mail Pro will reimburse the payment made by the user as soon as the user has notified Certified Mail Pro of his/her intention to exercise the right of cancellation, provided that the user has not received notice that the request has been sent to the supplier.

Certified Mail Pro shall use the same means of payment used by the user for the refund. The reimbursement will be free of charge for the user.

Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the user and Certified Mail Pro, without recourse to the courts of law, through the intervention of a third party, called a Dispute Resolution Body (“DRB”), which acts as an intermediary between the two. Without the resolution being binding on the parties, this body is neutral and will dialogue with both parties in order to reach an agreement, and may finally suggest and/or impose a solution to the conflict.

Below is the link to the application or complaint form:

https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest

Below is the link from the European Commission’s search engine to the list of dispute resolution bodies:

https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2

FIFTH: PROOF OF ORDERS/FILE

Unless there is a manifest error, for which the burden of proof lies with the user, the data stored in Certified Mail Pro’s databases have the value of proof with regard to orders placed.

The data on computer or electronic support regularly kept constitute admissible and opposable evidence under the same terms and with the same probative force as any document received and kept in writing.

Certified Mail Pro will deliver the proof of purchase of the service to the email address provided at the beginning of the request.

SIXTH: CUSTOMER SERVICE

Any request for information, in particular concerning the purchase, refund, exchange or operation of the services, should be addressed to Letter Dispatch Pro by email to support@certifiedmailpro.com or via the web platform www.CertifiedMailPro.com section “Contact” and you will receive a reply within approximately 48 hours.

SEVENTH: GUARANTEE

Certified Mail Pro offers the user a satisfaction guarantee of reimbursement of payments made prior 30 days. If, for any reason, the user is not satisfied with the Services, he/she may request a full refund within 30 days from the date of his/her last purchase.

Certified Mail Pro does not offer refunds for transactions made after 30 days or more from the date of the last purchase. Refunds may be made in exceptional circumstances and at the discretion of Certified Mail Pro and provided that the user requests it prior 30 days of the last purchase.

Refunds are not available for accounts that have breached these conditions.

EIGHTH: VALIDITY OF THE CONTRACT

In the event that one or more of these provisions is declared invalid or held to be non-binding, the validity of the other provisions of the General Terms and Conditions of Use shall be unaffected.

NINTH: OBLIGATIONS AND RESPONSIBILITIES OF THE USERS

Obligation of users

By registering for the services, users undertake to:

Make truthful declarations.
Comply with the regulations in force and not infringe public order.
Respect intellectual or industrial property rights.
Not to commit crimes of defamation or slander, not to make statements that imply racial or any other type of discrimination, or apologia for war crimes or crimes against humanity.
To act in accordance with morals and good customs and in particular not to disseminate pornographic or exhibitionist content.
Not to transmit to third parties or other users the passwords and other confidential codes that allow access to the services of the user’s account on the web platform.
Not to use any software, application, interface or the help of third parties to interfere with communication with other users of the web platform (the credibility of the web platform is based on the truthfulness of communications).
Not to transmit or disseminate the content of communications and messages sent to you through the service made available to you.
Not to damage the services or web platform.

Responsibility of users

Users are solely responsible for the use of the data they consult, request or communicate on the web platform.

Users undertake to hold harmless and, where appropriate, compensate Certified Mail Pro for any penalty, fine, compensation, damage or prejudice arising from any claim of any type or nature that may arise, directly or indirectly, from the breach of the legal and/or contractual obligations derived from the GTU attributable to the user.

Certified Mail Pro does not control the external sites and sources (websites, forums, social networks, devices or apps, etc) to which the hypertext links placed online on the web platform lead and cannot be held responsible for their content. In this respect, users are invited to interrupt the consultation process and to inform Certified Mail Pro if they discover that a hypertext link directs them to a site or an external source whose title or content violates the law.

The fact that Certified Mail Pro does not express non-compliance by the users of the GTU cannot be interpreted as a waiver on their part to manifest such non-compliance in the future.

In short, the user is the only responsible person for the inaccuracy or falsity of the data provided on their behalf and for any damage caused to user companies or third parties as a result of the use of the services offered.

TENTH: OBLIGATIONS AND RESPONSIBILITIES OF Letter Dispatch Pro

Obligations of Certified Mail Pro

Certified Mail Pro undertakes to provide users with an online service in accordance with the law and to perform the intermediation services with the utmost professionalism and diligence, in addition to the other commitments contained in these present conditions.

Responsibility of Certified Mail Pro

Certified Mail Pro is not responsible for cases of fraud, identity theft or other criminal offences, as well as attacks on the image or private life of third parties committed by the supplying companies or the users through the web platform and the services.

Certified Mail Pro is not responsible for the information provided directly or through other means of subscription by the supplying companies or, in general, the users nor for its veracity, authenticity or accuracy.

Nor shall it be held responsible for the data shared by the user through this or other social networks unrelated to Certified Mail Pro.

In general, it is the user who guarantees that all the information provided is accurate and up to date so that it corresponds truthfully to the user’s current situation. It is the user’s responsibility and obligation to keep their data up to date at all times, being the user the only person responsible for any inaccuracy or falsity of the data provided on the web platform and for any damage caused to the platform or to third parties as a result of the use of the services offered by Certified Mail Pro.

Certified Mail Pro may retain any content related to possible legal infringements, in particular for the purpose of communicating it to the competent authorities. Likewise, it shall keep the data of users who unsubscribe in compliance with the regulations in force on the protection of personal data or any other applicable regulations.

Certified Mail Pro does not guarantee that the services will function in the event of interruption of the user’s internet access, non-functioning or poor access conditions caused by the jamming of the internet network, as well as for any other reason of force majeure not attributable to Certified Mail Pro or its providers.

Certified Mail Pro will not be held responsible for non-compliance caused by force majeure or unforeseeable circumstances whatever the nature of these may be.

ELEVENTH: INTELLECTUAL PROPERTY

Rights of the web platform

The logos, graphics, photographs, animations, videos and texts that appear on the Web Platform as well as all those elements necessary for the operation of the Web Platform – architecture, design, code pages CSS pages, algorithms and any other element, may not be reproduced, used or represented, in any medium and by any technical means without the express authorisation of Certified Mail Pro, otherwise the appropriate legal action will be taken.

The rights of use granted by Certified Mail Pro to the Users are strictly limited to their private and personal use within the framework of the contract subscribed to and for the duration of the contract. Any other use by the Users is strictly prohibited without Certified Mail Pro’s authorization.

Users are strictly prohibited from modifying, copying, reproducing, downloading, broadcasting, transmitting, exploiting for commercial purposes and/or distributing in any way the services, the pages of the Web Platform or the computer codes of the elements that make up the services and Web Platform.

The logos, graphics, photographs, animations and trademarks belonging to the Supplying Companies or Third Companies appearing on the Web Platform are reproduced in accordance with the applicable legislation, for fair use, in good faith and purely descriptive in nature, without any link whatsoever being understood between Certified Mail Pro and the owner of the property of the intellectual rights reproduced.

TWELFTH: DATA PROTECTION

Certified Mail Pro is aware of the sensitivity of the personal data that the User shares with us so we can perform the service. We take very seriously the protection of the personal data of all Users and we take all the necessary measures for its protection and processing in accordance with applicable law.

You can consult our Privacy Policy at the following link: Privacy Policy.

THIRTEENTH: COMMUNICATIONS & NOTIFICATIONS

Any communication sent shall be incorporated into the information systems of Certified Mail Pro.

By accepting these GTU, the Privacy Policy and, in particular, by sending the User’s personal data to Certified Mail Pro, the User expressly consents to Certified Mail Pro carrying out the following activities and/or actions, unless the User indicates otherwise when contracting or subscribing to any Certified Mail Pro product and/or services or as a result a subsequent revocation of the consent initially given:

In the event that the User has expressly consented to the sending of commercial communications by electronic means by subscribing to the NEWSLETTER, the sending of such communications by electronic means informing Users of the activities, services, promotions, advertising, news, offers and other information about Certified Mail Pro’s services and products that are the same or similar to those that were initially contracted or of interest to the User.
The conservation of the data for the periods foreseen in the applicable law.

FOURTEENTH: PENALTIES & TERMINATION OF THE CONTRACT

Certified Mail Pro may terminate the contract by right in the event of breach of the TOU by the User.

In the event of a serious breach, i.e. the dissemination of content contrary to public order or morality, Certified Mail Pro may terminate the contract by operation of law, without any notice.

In case of termination of the contract, the User may not claim any compensation or reimbursement, without prejudice to any damages that may be claimed by Certified Mail Pro.

Changes and cancellations

At the moment of clicking on “Confirm Payment”, the User is requesting Certified Mail Pro to carry out the provision of the contracted services, being able to cancel the service as long as he/she has not received from Certified Mail Pro the notification indicating that the request for cancellation has been sent to the Supply Company.

In the event that the User terminates the contract before Certified Mail Pro has notified the User that the cancellation request has been sent to the Supply Company, the price paid for the Service will be refunded.

If Certified Mail Pro cancels the contract for reasons not attributable to the User, they shall reimburse the full amount paid by the User.

In the event that Certified Mail Pro terminates the contract as of right for reasons attributable to the User, Certified Mail Pro will not reimburse the User the amount paid for the service.

FIFTEENTH: APPLICABLE LAW

These General Terms of Use and the contract shall be governed by Spanish law.

In cases of civil contracting, that is to say, in cases where one of the contracting parties acts in the position of CONSUMER, the specific regulations for the Defence of Consumers and Users will be applicable.

Consumers and Users may resolve any dispute before the competent courts according to their place of residence or at the place of the registered office of Certified Mail Pro.

In the event that it is Certified Mail Pro who initiates legal action against a consumer, the courts of the jurisdiction of the consumer’s place of residence shall be competent.

In all cases of commercial contracts, the parties agree to submit to the exclusive jurisdiction of the courts of PARALIMNI.

sixteenth: FORM FOR THE EXERCISE OF RIGHT OF WITHDRAWAL

In accordance with the provisions of the Regulation on Consumer Contracts (Information, Cancellation and Additional Charges) 2013,consumers may exercise their right to cancel the services before Certified Mail Pro has started to provide the services.

Name and Surname(s) of the consumer:
IN Number:

Address:

LIBERTY GLOBAL SOLUTIONS LTD
Efesou, 9, Paralimni 5280, Cyprus,
VAT NUMBER 60040747S

I hereby exercise the right of cancellation of the service as set out in the Consumer Contracts Regulations 2013 (Information, Cancellation and Additional Charges), in respect of all contracts entered into with LIBERTY GLOBAL SOLUTIONS LTD, on (DATE), (CONTRACT INFORMATION). The resolution that I communicate to you, I exercise it prior to the start of the provision of services by LIBERTY GLOBAL SOLUTIONS LTD in accordance with the aforementioned regulation.

Place, date and signature (Please attach a copy of your ID Card on both sides) ——————————————————————————————————————-

Please, access the form to exercise your right of withdrawal online by following this link:

FORM